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Support

MSU provides a variety of ways for you to get help and support for your technology issues.

Issue Categories

General Computing and Connectivity

Get help with email, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance:

Call (517) 432-6200

Phone support summer hours: 

    Mon.-Thurs., 7:00 a.m.-8:00 p.m.

    Fri.-Sun., 9:00 a.m.-7:00 p.m.

Fill out the online form.

Chat in your browser.

Chat hours: 

    Mon.-Fri., 7:00 a.m.-5:00 p.m.

    Search the IT Services Knowledge Base

Receive in-person assistance at MSU Computer Help and Repair:

Computer Center, 450 Auditorium Road, Room 120.

In-Person support hours: 

    Mon.-Fri., 9:00 a.m.-6:00 p.m.

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Business Applications

Get help with password resets, user account unlocking, issues with enterprise, administrative or student systems and information services such as computer enrollment, Degree Navigator, StuInfo, EBS, Sentinel, SIS, CASHNet, University Advancement, and University Systems applications:

Call (517) 884-3000.

Chat in your browser.

Phone and chat support hours: 

    Mon.-Fri., 7:00 a.m.-5:00 p.m.

Email itserve@msu.edu.

Fax (517) 355-5176.

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Desktop

Get help with computer and software support for your department or unit:

Call (517) 884-3000

Desktop Support - Remote Assistance Live Chat

Phone and chat support hours: 

    Mon.-Fri., 7:00 a.m.-5:00 p.m.

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Identification

Get help with Spartan ID cards, NetID provisioning, and PIN letter pickup:

Call (517) 355-4500.

Phone support hours: 

    Mon.-Fri., 8:00 a.m.-5:00 p.m.

Receive in-person assistance at the MSU ID Office:

    International Center, 427 N. Shaw Lane, Room 170.

In-Person support hours: 

    Mon.-Fri., 8:00 a.m.-5:00 p.m.

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Classroom Technology

Get help with classroom technology, classroom support, media equipment, printers, or unlocking computer lab rooms:

Call (517) 353-3960.

Phone support hours (Fall and Spring semesters):

    Mon.-Thurs., 6:30 a.m.-10:00 p.m.

    Fri., 6:30 a.m.-6:00 p.m.

    Sat., 9:00 a.m.-6:00 p.m.

    Sun., 12:00 noon-9:00 p.m.

Phone support hours (Summer and breaks):

    Mon.-Fri., 6:30 a.m.-6:00 p.m.

    Sat., 10:00 a.m.-4:00 p.m.

    Sun., 12:00 noon-6:00 p.m.

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Online Learning Tools

Get help with Adobe Connect, ANGEL, Desire2Learn, MediaSpace, Zoom web conferencing, electronic resources, or the Library Catalog:

Call Distance Learning Services at (517) 355-2345 or (800) 500-1554

Phone support hours: 

    24 hours a day/7 days a week

Email reachout@msu.edu.

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Telecommunications

Get help with phones, voicemail, telecommuting, cable TV, or radio:

Call Telecom at (517) 353-5515.

Phone support hours: 

    Mon.-Fri., 8:00 a.m.-12:00 noon, 1:00-5:00 p.m.

    More Telecom support details.

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