Support
MSU provides a variety of ways to get help and support for technology questions and issues.
Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?
- Read support articles.
- Call (517) 432-6200. (Sun.-Thurs., 7 a.m.-11:45 p.m.; Fri.-Sat., 9 a.m.-6 p.m.)
- Fill out the online form.
- Chat in your browser. (Mon.-Fri., 7 a.m.-5 p.m.)
- Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Mon.-Fri., 9 a.m.-6 p.m.)
Need help with Spartan ID cards, NetID provisioning, and PIN letter pickup?
- Call (517) 355-4500. (Mon.-Fri., 8 a.m.-5 p.m.)
- Receive in-person assistance at the MSU ID Office - International Center, 427 N. Shaw Lane, Room 170. (Mon.-Fri., 8 a.m.-5 p.m.)
Need help with classroom technology, classroom support, or media equipment?
- Call (517) 353-3960. (Mon.-Fri., 7:30 a.m.-11 p.m.)
Need help with computer enrollment, Degree Navigator, StuInfo, EBS, Sentinel, SIS, CashNet, University Advancement, or University Systems applications?
- Call (517) 884-3000. (Mon.-Fri., 7 a.m.-5 p.m.)
- E-mail itserve@msu.edu.
- Chat in your browser. (Mon.-Fri., 7 a.m.-5 p.m.)
Need help with ANGEL, Adobe Connect, electronic resources, or the Library Catalog?
- Call Distance Learning Services at (517) 355-2345 or (800) 500-1554. (24 hours a day/7 days a week)
- E-mail reachout@msu.edu.
Need help with computer and software support for your department or unit?
- Call (517) 884-3000 (Mon.-Fri., 7 a.m.-5 p.m.)
- Desktop Support - Remote Assistance Live Chat
Need help with phones, voicemail, telecommuting, cable TV, or radio?
- Call Telecom at (517) 353-5515. (Mon.-Fri., 8 a.m.-12 noon, 1-5 p.m.)
- More Telecom support details.