Author: Katherine Ball

Katherine's Bio
Katherine Ball is the former Director of the Communications and Marketing Department under MSU Information Technology. She has more than 25 years of communications, public relations, and integrated marketing experience. Katherine has held faculty positions in higher education, in addition to administrator roles with healthcare, nonprofit, and automotive industries.
new technology services icons

MSU Information Technology has been working on several new technology services for departments, as well as faculty, staff, and IT staff.

Cloud services coming soon

Access to Gartner for Technical Professionals will be provided to MSU IT professionals in the coming weeks. Gartner Core Research remains available for all MSU students, faculty, and staff to research information technology news, reports, business and market analysis, product descriptions and comparisons, information on trends, and a calendar of upcoming conferences and events. Read Full Article →

screen shot of new knowledge system

MSU IT launched a new technology knowledge system providing MSU students, faculty, and staff access to help and support information. This new system may be accessed one of two ways:

Articles of particular importance to individuals without an MSU NetID (e.g., visitors looking to access the MSU network) are available on the technology help and support page. Read Full Article →


MSU IT rolled out a Unified Self Service feature (, part of their existing service desk system, on August 15, 2016. It provides online access to students, faculty, and staff with an MSU NetID for checking the status of open requests, requesting services and searching a library of knowledge articles for help with technologies they support. Read Full Article →


Michigan State University modified operations and suspended classes until 12 noon on Monday, February 2, 2015, due to severe winter weather.

  • Electronic services and critical university functions will be maintained with other business operations supported remotely to the fullest extent possible.
  • University buildings will be closed to the public including the computer labs within those buildings.
Read Full Article →

Michigan State University is committed to accessibility on all levels. As we move toward a higher degree of dependence on the web to access programs, services, businesses, and activities, it becomes increasingly important to ensure that content is accessible to the broadest possible audience.

MSU departments, employees, faculty, and instructors are being asked to update web pages, online course materials, e-texts, PDFs, and any online content that is used for business and academic activities to meet the current MSU Web Accessibility Policy which includes Web Content Accessibility Guidelines (WCAG) 2.0, Conformance Level AA. Read Full Article →


Cyber attacks on computer systems and networks to obtain personal information and other confidential data take place on a daily basis.

To maintain the integrity and security of our institution’s data, Michigan State University is taking steps to increase the level of protection in systems amassing sensitive and personal information by implementing two-factor authentication in spring 2015. Read Full Article →


MSU IT Services coordinates Seminars in Research and Instructional Technology in the spring and fall for university faculty, academic staff, and graduate assistants.

Fall 2014 seminars are scheduled for December 16 and 17.

The schedule

Participants may choose from a variety of sessions over two days designed to support teaching and research at MSU. Read Full Article →

stay safe online logo

This year’s theme is Our Shared Responsibility. MSU Information Technology (IT) Security encourages the community to get involved and do their part to make our Internet, MSUnet, safer and more secure for everyone.

  • Read information posted on MSU’s technology security site at
  • Check the STOP-THINK-CONNECT Web site for additional information at
  • Share online safety advice and links to resources on Facebook and Twitter using the hashtag #NCSAM.
Read Full Article →

Update as of May 1, 2014: Microsoft has released an emergency patch for the Internet Explorer vulnerability. Users should apply Windows Updates and then reboot their computer. Microsoft did release a version of the patch for Windows XP systems. Windows XP users should also apply these updates and reboot.

Microsoft released a security advisory (number 2963983) for Internet Explorer (IE) on Saturday, April 26, 2014. Read Full Article →

image of keyboard and mouse

Access to several core university systems – including ANGEL, Desire2Learn, and computer lab machines – was disrupted Saturday, January 4, between 7:00 a.m. and 3:30 p.m. The source of the problem was traced to a device that was overloading IT Services’ datacenter network and disrupting traffic to the Shibboleth identity authorization system used by the affected services. Read Full Article →