Author: Kyle Root

You only have to look at fast food outlets to appreciate that expedited delivery doesn’t always translate to superior customer service. Just like many things in life, superior customer service does not simply depend on a single variable; it is a combination of number factors coming together: speed, agent’s skill set, customer communications, product quality, brand recognition, etc. Read Full Article →

During November and December of 2013, Target users had their debit and credit card information exposed to hackers. Target did what was expected and sent emails to customers assuring them that the company was doing everything possible to protect them.

Hackers, taking advantage of the situation, sent out fake Target emails that looked like Target’s own reassuring email. Read Full Article →