The public-facing technology knowledge base system (known as techbase.msu.edu) was retired on March 1, 2017. Help and support documentation is now within the MSU IT Service Desk content management system which can be found at ithelp.msu.edu. Additional help or support is available by calling the MSU IT Service Desk at (517) 432-6200.
Accessibility
Michigan State University is committed to providing accessible, usable, and aesthetically pleasing websites and services. If you have trouble finding what you are looking for, please call the IT Service Desk at (517) 432-6200.
Benefit of new system
The new system offers the ability to save searches, add and submit articles, and attach supporting documentation to incidents. It also provides a dashboard view of articles, incidents, and requests.
Background
In April 2016, information about this planned retirement was communicated to the IT community including presentations and messages to the IT Council, IT Exchange, and WebDev CAFE. For the past year, public techbase articles at techbase.msu.edu included a message about this change with a request to change all links to the article within the MSU IT Service Desk application. This extended migration plan was made to ensure bookmarks and links remained operational while updates were made.
