The public-facing technology knowledge base system (known as techbase.msu.edu) was retired on March 1, 2017. Help and support documentation for central technology services is now within the MSU IT Service Desk system, itservicedesk.msu.edu. To access help and support articles, login with an MSU NetID at itservicedesk.msu.edu or through the portal at uss.itservicedesk.msu.edu and search for a topic. Assistance with searching the knowledge base is available.
- Articles of particular importance to individuals without an MSU NetID (e.g., visitors looking to access the MSU network) are posted at tech.msu.edu/support/help/.
- Help and support is available by calling the MSU IT Service Desk at (517) 432-6200 or sending an email to ithelp@msu.edu.
Adding technology self help articles to the MSU IT Service Desk application consolidated help information in the same system used for processing incidents, requests, and other service management activities across MSU IT. It also streamlined technology support for the MSU community, leveraging available functionality within the IT Service Desk application.
Accessibility
Michigan State University is committed to providing accessible, usable, and aesthetically pleasing websites and services. If you have trouble finding what you are looking for, please call the 24/7 IT Service Desk at (517) 432-6200 or email ithelp@msu.edu.
Benefit of new system
The new system offers the ability to save searches, add and submit articles, and attach supporting documentation to incidents. It also provides a dashboard view of articles, incidents, and requests.
Background
In April 2016, information about this planned retirement was communicated to the IT community including presentations and messages to the IT Council, IT Exchange, and WebDev CAFE. For the past year, public techbase articles at techbase.msu.edu included a message about this change with a request to change all links to the article within the MSU IT Service Desk application. This extended migration plan was made to ensure bookmarks and links remained operational while updates were made.
