The Client Experience department provides the highest quality technical support service to deliver an outstanding Spartan experience and drive business value through the support of practical information technologies for research, education, and outreach. Their focus is on developing a service support model capable of expanding beyond central IT, adopting best-in-class practices in IT service management, and strengthening core capabilities in skilled people, processes, and tools.
Customer Service Centers
MSU IT Service Desk
The MSU IT Service Desk is the single point of contact to the user community for communication, coordination, and support of technology at MSU.
ContactMSU
ContactMSU provides a one-stop contact for the university making it easier for customers to obtain information and connect with the campus community. The staff serves as ambassadors for the university to provide the assistance and answers needed about anything MSU: academic programs, athletics, culture, service, and support units, or by connecting to the Spartan community.
ID Office
Identity management activities related to Spartan Card (MSU ID) and MSU NetID provisioning are handled through the MSU ID Office. Additionally, the ID Office sells student bus passes, sells employee and off-campus meal plans, and resets accounts as needed.
Access Management
The Access Management team provides access and checks authorization for individuals to types of institutional data and systems.
Service Management
Service Management adopts and adapts leading practices in the industry to develop organizational capabilities to cultivate a service culture aimed at implementing, maintaining, and improving high-quality cost-effective IT services.
IT Field Services
IT Field Services works to deliver a “managed services” model for technology environments to support business offices and academic units. This group assists with installations, moves, adds, and changes to technology environments, as well as everyday hardware and peripheral support services for campus units and classrooms.
Workstation and Mobility Services
The Workstation and Mobility Services team supports customer workstations in departments.
Executive Support
The Executive Support team provides technical assistance to MSU Executive Leadership.
MSU Tech Store
The MSU Tech Store is university-owned and operated and offers technology consultation, sales, and assistance to MSU students, employees, and departments. Tech Store is the go-to source for on-campus hardware and software needs, and their products reach far beyond computers, including accessories, audio, and gaming equipment, augmented and virtual reality devices, and MSU-branded products. Their focus is on equipping you with practical technology that matters and making it easy to do. Simply call, email, or stop by with your questions.
