The IT Services department Client Services provides the highest quality technology support services to enable teaching, learning, and administrative functions.
Client Services aims to achieve and sustain service excellence in IT services to enable, support, and facilitate the MSU strategic imperatives. The team is focused on several key initiatives to bring a new level of scale, service, and sustainability to technology support across campus. These initiatives will help:
- Create a “delightful customer experience” for all technology transactions at MSU.
- Develop a scalable, sustainable service support model.
- Renew focus on process excellence and talent management.
- Leverage economies of scale, scope, and learning for effective and efficient service management.
IT Field Services works to deliver a “managed services” model for technology environments to support business offices and academic units. This group assists with installations, moves, adds and changes to technology environments, as well as everyday hardware and peripheral support services for campus units and classrooms.
Workstation and Mobility Services
The Workstation and Mobility Services team supports customer workstations in departments.
Digital Classroom Services
The Digital Classroom Services team supports classroom technology needs.
The Executive Support team provides technology assistance to MSU Executive Leadership.
The MSU IT Service Desk is single point of contact to the user community for communication, coordination, and support of technology at MSU.
Service Delivery is committed to establish and manage the customer relationships and evaluates customer feedback to develop quality improvement processes and services.
Service Management adopts and adapts leading practices in the industry to develop organizational capabilities to cultivate a service culture aimed at implementing, maintaining, and improving high quality, cost-effective IT services.