The IT Client Services department provides the highest quality technical support service to deliver an “outstanding Spartan experience” and drive business value through the support of practical information technologies for research, education, and outreach.
Their focus is on developing a service support model capable of expanding beyond central IT, adopting best-in-class practices in IT service management, and strengthening core capabilities in skilled people, process, and tools.
Customer Service Centers
MSU IT Service Desk
The MSU IT Service Desk is the single point of contact to the user community for communication, coordination, and support of technology at MSU.
Telecom Customer Support
The Telecom Customer Support Center is the single point of contact to the user community to connect students, faculty, and staff with communication technologies and services. Services include consultation, analysis, cable TV, telephone, voicemail, two-way radio, wire management, and many other services.
ContactMSU provides a one-stop contact for the university making it easier for customers to obtain information and connect with the campus community. The staff serves as ambassadors for the university 24/7/365 to provide the assistance and answers needed about anything MSU: academic programs, athletics, culture, service, and support units, or by connecting to the Spartan community.
The ContactIPF staff provides IPF reception; triage and dispatch services for campus facilities, grounds, custodial and pest control; elevator monitoring and dispatch; after-hours environmental control monitoring; and initiation/notification of facilities emergency procedures for the university.
Service Delivery is committed to establish and manage customer relationships and evaluates customer feedback to develop quality improvement processes and services.
Service Management adopts and adapts leading practices in the industry to develop organizational capabilities to cultivate a service culture aimed at implementing, maintaining, and improving high quality, cost-effective IT services.
IT Field Services
IT Field Services works to deliver a “managed services” model for technology environments to support business offices and academic units. This group assists with installations, moves, adds, and changes to technology environments, as well as everyday hardware and peripheral support services for campus units and classrooms.
Workstation and Mobility Services
The Workstation and Mobility Services team supports customer workstations in departments.
Digital Classroom Services
The Digital Classroom Services team supports classroom technology needs.
The Executive Support team provides technical assistance to MSU Executive Leadership.
MSU Technology Store
The MSU Technology Store is university-owned and operated and offers technology consultation, sales, and assistance to MSU students, employees, and departments. Tech Store is the go-to source for on-campus hardware and software needs, and their products reach far beyond computers, including accessories, audio, and gaming equipment, augmented and virtual reality devices, and MSU-branded products. Their focus is on equipping you with practical technology that matters and making it easy to do. Simply call, email, or stop by with your questions.