Client Services

The IT Client Services department provides the highest quality technology support service to deliver an “outstanding Spartan experience” and drive business value through support of practical information technologies for research, education, and outreach.

Focusing on developing a service support model capable of expanding beyond central IT, adopting best in class practices in IT service management, strengthening core capabilities in skilled people, process and tools.

Customer Service Centers

MSU IT Service Desk

The MSU IT Service Desk is single point of contact to the user community for communication, coordination, and support of technology at MSU.

Telecom Customer Support

The Telecom Customer Support Center is the single point of contact to the user community to connect students, faculty, and staff with communication technologies and services. Services include consultation, analysis, cable TV, telephone, voicemail, two-way radio, wire management, and many other services.

ContactMSU

ContactMSU provides a one-stop contact for the university making it easier for customers to obtain information and connect with the campus community. The staff serves as ambassadors for the university 24/7/365 to provide the assistance and answers needed about anything MSU: academic programs, athletics, culture, service, and support units, or by connecting to the Spartan community.

ContactIPF

The ContactIPF staff provide IPF reception; triage and dispatch services for campus facilities, grounds, custodial and pest control; elevator monitoring and dispatch; after-hours environmental control monitoring; and initiation/notification of facilities emergency procedures for the university.

Client Experience

Service Delivery

Service Delivery is committed to establish and manage the customer relationships and evaluates customer feedback to develop quality improvement processes and services.

Service Management

Service Management adopts and adapts leading practices in the industry to develop organizational capabilities to cultivate a service culture aimed at implementing, maintaining, and improving high quality, cost-effective IT services.

IT Field Services

IT Field Services works to deliver a “managed services” model for technology environments to support business offices and academic units. This group assists with installations, moves, adds, and changes to technology environments, as well as everyday hardware and peripheral support services for campus units and classrooms.

Workstation and Mobility Services

The Workstation and Mobility Services team supports customer workstations in departments.

Digital Classroom Services

The Digital Classroom Services team supports classroom technology needs.

Executive Support

The Executive Support team provides technology assistance to MSU Executive Leadership.