The IT Services department IT Infrastructure and Operations oversees infrastructure design, mainframe systems, production services, and virtualization and storage systems.
The IT Operations Infrastructure Design team is responsible for the design and implementation of MSU’s backbone network architecture. The team also focuses on the design and project management of core networking and other major network projects for the MSU campus and its various remote locations, including consultations, and installations.
Clinical Technology supports the systems, Radiology PACS, and radiology development for Health Enterprises at Michigan State University.
The Clinical Systems team supports the MSU Health Enterprise systems.
The Radiology PACS team supports the Radiology PACS application.
The Radiology Development team supports radiology development.
The Network Engineering team is responsible for network drawings and documentation. They are also responsible for new service design, development, testing, verification, and deployment of the network. In addition, they decommission areas of the network as needed.
The Network Operations team is responsible for network analysis, monitoring, tooling, and maintenance. In addition, the team responds to network incidents.
The Network Planning team is responsible for capacity management, customer relationship management, integration management, and IT Service Management. They are also responsible for planning, prototyping, and novel service development. In addition, the Network Planning team is responsible for network Service Level Agreements.
The Operations Support team provides 24/7 operation of the data centers located at the Computer Center and Administration Building. This includes the secure monitoring of the data center environments.
The Production Support team coordinates, schedules, and manages enterprise systems batch schedules utilizing automated batch scheduling products (CA-JobTrac and UC4).
The CommVault Backup team provides processing of data and backups.
Data Center Facilities
The Data Center Facilities team provides support for the data centers.
The Mainframe Systems team is responsible for mainframe hardware and systems software installation, configuration, customization, maintenance, performance tuning, and troubleshooting.
The Systems Infrastructure team is responsible for the design, build, and maintenance of the Virtual Servers, Department Storage, Messaging, Collaboration, and Client Engineering services.
The Client Engineering team provides support to the MSU health colleges.
Virtualization & Systems Engineering
The Virtualization & Systems Engineering team provide physical and virtual server options (managed and self managed) that can be customized based on need.
The Storage Engineering team oversees broad storage options for the MSU community, including personal and enterprise storage solutions for campus units.
The Messaging team provides email services to the campus community.
The Collaboration team provides collaboration services to the campus community.
The Business Analyst assists the Systems Infrastructure teams with analysis and business processes.