Beginning Sunday, March 15, the MSU IT Service Desk will operate Monday–Friday, 7 a.m.–7 p.m. The updated hours reflect a realignment of service levels with available staffing capacity and demand patterns, supporting reliable service delivery and practical resource management.
The IT Service Desk provides:
- IT assistance for all students, faculty, staff, retirees, alumni, parents, visitors, and guests.
- Support for all Microsoft O365 and email needs, Desire2Learn (D2L), Wi-Fi, NetID account/login, Enterprise Business Support (EBS), and more than 600 additional systems.
- 24×7 on-call technology support for IT system outages and major incidents.
On-call staff will remain available 24-hours-a-day for emergencies, such as campus-wide network or application outages.
Self-service options are available anytime at ithelp.msu.edu. Self-service options include:
- Easy access to a variety of IT services and support options
- An improved searchable knowledge base for finding answers to your technology questions
- Quick access to frequently used MSU IT forms
- Access Requests for requesting system access and permission changes
What this means for you
- Faster response times
- Improved interaction quality and issue resolution
- Continued access to self-service tools anytime
Need help outside of Service Desk hours?
Many resources remain available around the clock, including self-service options and the ability to report major service issues.
- Visit it help.msu.edu for common requests and answers
- Call (517) 432-6200 to report major university service issues
MSU IT remains committed to supporting the Spartan community with reliable, user-focused technology services.
