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#TeamMSUIT Delivering outstanding customer service

You only have to look at fast food outlets to appreciate that expedited delivery doesn’t always translate to superior customer service. Just like many things in life, superior customer service does not simply depend on a single variable; it is a combination of number factors coming together: speed, agent’s skill set, customer communications, product quality, brand recognition, etc. Read Full Article →

Blog
Instructor facilitating the class from mobile device

For nearly 10 years I have worked at Michigan State University in a variety of capacities to create better learning experiences with technology. I currently work with MSU IT and the Hub for Innovation in Learning and Technology as an Instructional Designer.

For the past year, I have been working with several instructors on how to utilize technology to more directly relate to students in the classroom. Read Full Article →

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Want to increase engagement in your class (and make sure students are also attending class)?

Listen to Episode 5 of the student-led MSU Tech Break podcast, “Student Engagement and Ways to Use Twitter.”

In the fifth Tech Break episode, education student Meghan Hurley talks with MSU Assistant Professor of Physics Vashti Sawtelle about technology in the classroom. Read Full Article →

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#TeamMSUIT Protecting Spartan Data

In practice, data is more than the information that we put into our systems. Data hold people’s identities, the keys to unlocking research quagmires, and the ability to change the way we interact with the observable world. That is why we take data security seriously at MSU IT. 

We understand deeply that the data we have must be protected from individuals with less altruistic incentives than those of the faculty, researchers, and students at MSU. Read Full Article →

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MSU Faculty Technology Use Survey

The “Faculty Technology Use in Teaching Survey” was conducted by MSU IT during spring 2017. The results help MSU IT and campus stakeholders learn more about how faculty use instructional technology both inside and outside of the classroom.

It was emailed to approximately 3,100 faculty, and there were 373 respondents.

The top 5 MSU colleges to respond included:

  1. Social Science
  2. Agriculture & Natural Science
  3. Arts & Letters
  4. Natural Science
  5. Human Medicine

NOTE: Percentages were rounded down to full numbers in the following metrics. Read Full Article →

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Logo for Michigan State University Tech Break

Listen to episode 4 of the student-led MSU Tech Break podcast, “Feedback Loops.

In the fourth episode of MSU’s student-led Tech Break podcast, education student Meghan Hurley discusses the topic of feedback loops with Phil Deaton, who is an employee, instructor, and graduate student at MSU. Hurley and Deaton dialogue about their own personal experiences with feedback and cover its importance. Read Full Article →

Blog
Student at Computer

We want you to start your fall semester at Michigan State University out right! Know the MSU technology resources available by following these seven tips.

1. Secure your digital devices

Taking time to secure your digital devices (yes, even your smartwatch) is critical to ensuring your online safety.

The easiest step you can take is to password protect all of your devices and never leave your things unattended (including in the library). Read Full Article →

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Student and parent shopping at the MSU Tech Store.

We know getting ready to attend Michigan State University can be overwhelming. That’s why we’ve outlined 3 questions to make sure your Spartan has the right devices and technology to help them succeed at MSU.

Another resource is the MSU Tech Store, located conveniently on campus, which has experts available to talk to you about the technology your Spartan may need. Read Full Article →

Blog
Graphic of post it notes with headliine "Prototyping in Learning Design."

The following is a Part 2 of a two-part blog post on prototyping used for learning design. In Prototyping Part 1, I introduced what prototyping is and how I’ve used it as an instructional designer. Here in Part 2, I highlight some ways to build and share your prototype.

Mindset: Build to think

Disposition: Must be curious, creative, and willing to learn

How to build a prototype

Here are a three basic “remixed” steps on building a prototype within Learning Design (from IDEO U):  

  1. Build: Get tangible quickly.
Read Full Article →
Blog
Graphic of post it notes with headliine "Prototyping in Learning Design."

The following is a two part blog post on prototyping used for learning design. Here in Part 1, I introduce what prototyping is and how I’ve used it as an instructional designer. In Prototyping Part 2, I highlight some ways to build and share your prototype.

I love my job as an instructional designer. Read Full Article →