MSU Information Technology offers desktop, laptop, mobile device, and tablet support to academic and administrative units. MSU IT partners with each unit to find the right level of support based on different environments and needs.
Services
Support options can be customized based on unit needs. Workstations and devices can be ordered through the Computer System Request Form.
Computer Life Cycle Support (workstation, laptop, iPad)
Computer Life Cycle Support follows the full life cycle for hardware and software.
This service includes:
- Assessment of Needs
- Review current setup of equipment
- Ensure desired workspace has network access
- Initiate the setup process
- Device Purchasing
- Coordinate the purchase of the device
- Purchase a service warranty for the device
- Set Up & Install Device
- Set up device, including:
- asset tagging
- imaging
- software installation
- Deliver and install device in desired workspace
- Transfer data from old equipment to new device
- Set up device, including:
- Manage Device
- Address errors upon notification (assumes IT Service Desk has already attempted first-tier support)
- Conduct troubleshooting
- Provide temporary loaner computer (upon request)
- If operationally necessary
- Subject to availability
- Address errors upon notification (assumes IT Service Desk has already attempted first-tier support)
- Return, Retire, or Dispose Device
- Includes the wiping of data and disposal or recycling of equipment
Annual Rates
- Workstation support: $373 (per workstation)*
- Mobile device support: $373 (per device)*
*Printer and multi-function device support is included in the purchase of either of these services
