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Support

MSU provides a variety of ways for you to get help and support for your technology issues.

Types of support:

Classroom Technology, Online Learning Tools, Business Applications, General Computing, and Connectivity

Get assistance with classroom and computer lab technology, online learning tools (e.g., D2L, MediaSpace, Zoom conferencing), enterprise and administrative systems (e.g., EBS, Sentinel, CASHNet), student systems and information (e.g., computer enrollment, Degree Navigator, StuInfo), and University Systems applications.

Get help with password resets, user account unlocking, and general computer and network issues including email, viruses, security, firewalls, network connections (DHCP), network trouble, and MSU NetID authentication.

Call (517) 432-6200 or (844) 678-6200 > 24 hours/7 days a week except on university holidays

Online Assistance

Fill out the online form or email itserve@msu.edu.

Search IT Services Knowledge Base articles.

Walk-in Help

Receive in-person assistance at MSU Computer Help and Repair > Mon.-Fri., 9:00 a.m.-6:00 p.m.

Computer Center, 450 Auditorium Road, Room 120, East Lansing, MI 48824

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Identification

Get help with Spartan ID Cards, NetID provisioning, and PIN letter pickup.

Call (517) 355-4500 > Mon.-Fri., 8:00 a.m.-5:00 p.m.

Receive in-person assistance at the MSU ID Office > Mon.-Fri., 8:00 a.m.-5:00 p.m.

International Center, 427 N. Shaw Lane, Room 170, East Lansing, MI 48824

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Library Resources

Get help with Library resources including the catalog.

Call Distance Learning Services at (517) 355-2345 or (800) 500-1554 > 24 hours/7 days a week except on university holidays

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Telecommunications

Get help with phones, voicemail, telecommuting, cable TV, or radio.

Call Telecom at (517) 353-5515 > Mon.-Fri., 8:00 a.m.-12:00 noon; 1:00-5:00 p.m.

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