Service Delivery Management

Service Delivery Managers (SDMs) are responsible for helping our customers navigate the many different technical areas with MSU IT. We are the communication bridge between IT Services and the business areas and serve as a single point of contact for external customers. We act as a customer liaison to improve communication between IT and our customers, advocate for unit needs within MSU IT and serve as an escalation point for issues that arise.

Who are we?

Shelly Bellinger

Human Resources, Internal Audit and General inquires

Jinny Bernotas

Provost, Resource Center for Persons with Disabilities, Student Affairs and Services, University Outreach and Engagement, APUE, Academic Services

Amy Bransch

University Services, Controller, Research Administration, MSU Tech, Communication and Brand Strategy, Honors College, Graduate School

Aimee Houghton

Infrastructure Planning and Facilities, Police and Public Safety, Library, International Studies and Programs, James Madison

Steve Jowett

Athletics, Residential and Hospitality Services, President’s Office, College of Music, OPB

David Sheppard

College of Human Medicine, College of Osteopathic Medicine, College of Nursing, MSU HealthTeam, College of Veterinary Medicine, Veterinary Medical Center, Veterinary Diagnostic Laboratory

Jim Willson

Eli Broad College of Business, College of Education, College of Communication Arts and Sciences

Jacquie Wilson

Lyman Briggs, College of Arts and Letters, Residential College for Arts and Humanities


Don’t see your unit listed? We are working to expand our campus coverage. Please feel free to contact Shelly Bellinger if you have any questions.