Tag: Service Portal
Location Selection in the CA Service Desk and Service Portal
In order to keep data consistent and centrally managed across the university, location selection functionality in CA and the Service Portal will align with what IPF is using in their integrated work management system (currently FAMIS, eventually transitioning to Planon).
This change will result in new naming schemes for locations in the Service Portal and the Service Desk that will take effect November 11, 2021. Read Full Article →
New Service Portal with Service Point
A new IT Service Desk portal is being made available that will significantly improve your experience, search functionality, and access to assistance. This is being accomplished through the addition of the Service Point application to the IT Service Desk xFlow interface, which uses a simplified front end and dynamic service listings to streamline the process of asking for and receiving help. Read Full Article →
