Year: 2019

A new IT Service Desk portal is being made available that will significantly improve your experience, search functionality, and access to assistance. This is being accomplished through the addition of the Service Point application to the IT Service Desk xFlow interface, which uses a simplified front end and dynamic service listings to streamline the process of asking for and receiving help. Read Full Article →

Not everybody is who they say they are on the web, and sometimes people online aren’t people at all. They might be lines of code meant to mimic human behavior. In other words, some people on the web are bots––some are good, some are nefarious. There are also some people behind accounts working hard to get other users aggravated. Read Full Article →

The sleek, modern furnishings in the new Minskoff Pavilion is more than décor––it’s packed with cutting-edge collaboration technology.

University Advancement and MSU IT worked with the Broad College of Business to equip the new Minskoff Pavilion with state-of-the-art communication and collaboration tools. The cross-team effort seeks to design a new student experience that provides seamless collaboration from small teamwork to collaboration with external partners and employers, up to full classroom engagement. Read Full Article →

The MSU App has undergone a significant redesign for all iOS users.

Over the summer, MSU IT worked hard to gather input from students about the MSU App. This input was critical to the creation of this redesign and continues to honor the legacy of the MSU App as a student-inspired project. Read Full Article →

Have you visited the MSU IT SharePoint site?

This site is the central hub of #TeamMSUIT, and gives team members easy access to: 

• Professional Development Resources 

• Organization Charts 
• The “What’s New in IT?” newsletter 
• Event Listings 
• Policies & Procedures 
• IT Documents & Resources 

• Communication Best Practices 
• Project and Portfolio Management (PPM) Tutorials 
• Team-Specific Sub-sites 
• Job Postings 

We encourage all MSU IT team members to regularly check this site for updates. Read Full Article →

Photo: Michael Hudson, director, Resource Center for Persons with Disabilities speaking at the MSU IT Digital Accessibility Conference after the DigitalX announcement.

EAST LANSING, Mich. – Michigan State University is blazing a new path in the field of digital accessibility with the formation of a new Digital Experience Team, known as DigitalX. Read Full Article →

Join MSU IT each week for a 30 to 45-minute session on how to make the most of Microsoft Teams. Each week will feature a new conversation on an aspect of what Teams can do and how to accomplish it. There will be time for a question and answer session and announcements of new features as they are added to Teams. Read Full Article →

In preparation for the upcoming school year, University computer labs will be undergoing software upgrades. Each lab will be unavailable for less than a day during the upgrades, which will be phased in through August 23.

Closings have been scheduled with consideration to class schedules and lab activities. If there are questions or concerns, the IT Service Desk can be contacted via ithelp@msu.edu Read Full Article →

The Digital Access and Inclusion Conference, in alignment with Global Accessibility Awareness Day, was held on May 16, 2019. The conference was designed to inform about the value of accessibility for people with disabilities in digital media and the information technology field.

The audience also heard from MSU IT leadership about accessibility at MSU and the launch of the DigitalX team, which is designed to lead accessibility at MSU and provide holistic digital-experience support. Read Full Article →

Employees from Michigan State University shared tricks of their trade to show women a path to hands-on careers.

Throughout this spring, MSU employees are volunteering their time to Women in Skilled Trades (WIST), a program co-founded by MSU Infrastructure Planning and Facilities (IPF) Analyst Carol Cool and Tori Menold of Granger Construction. Read Full Article →