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#TeamMSUIT Delivering outstanding customer service

Expedited service doesn’t always mean superior service

You only have to look at fast food outlets to appreciate that expedited delivery doesn’t always translate to superior customer service. Just like many things in life, superior customer service does not simply depend on a single variable; it is a combination of number factors coming together: speed, agent’s skill set, customer communications, product quality, brand recognition, etc. Read Full Article →

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Instructor facilitating the class from mobile device

Check out 3 tech approaches to increase student engagement in MSU classrooms

For nearly 10 years I have worked at Michigan State University in a variety of capacities to create better learning experiences with technology. I currently work with MSU IT and the Hub for Innovation in Learning and Technology as an Instructional Designer.

For the past year, I have been working with several instructors on how to utilize technology to more directly relate to students in the classroom. Read Full Article →

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Learn about increasing student engagement in new MSU Tech Break podcast

Want to increase engagement in your class (and make sure students are also attending class)?

Listen to Episode 5 of the student-led MSU Tech Break podcast, “Student Engagement and Ways to Use Twitter.”

In the fifth Tech Break episode, education student Meghan Hurley talks with MSU Assistant Professor of Physics Vashti Sawtelle about technology in the classroom. Read Full Article →