Tag: service desk

To support your needs heading into the new semester, MSU IT would like to remind you of the following resources available to our MSU community.

MSU IT Educational Technology workshops are available for educators who need assistance getting ready for the semester, featuring a variety of subjects including D2L, Zoom, and Spartan A11y. Read Full Article →

In order to keep data consistent and centrally managed across the university, location selection functionality in CA and the Service Portal will align with what IPF is using in their integrated work management system (currently FAMIS, eventually transitioning to Planon).

This change will result in new naming schemes for locations in the Service Portal and the Service Desk that will take effect November 11, 2021. Read Full Article →

A new IT Service Desk portal is being made available that will significantly improve your experience, search functionality, and access to assistance. This is being accomplished through the addition of the Service Point application to the IT Service Desk xFlow interface, which uses a simplified front end and dynamic service listings to streamline the process of asking for and receiving help. Read Full Article →

IT Services is consolidating multiple technology support phone numbers to a single number to create a unified service desk experience for the MSU community.

Effective today, May 27, the phone number for calls seeking academic and administrative technology support is (517) 432-6200 or (844) 678-6200 toll free. The email itserve@msu.edu remains the same. Read Full Article →