MSU IT is committed to helping faculty, staff, and students when they return to campus from periods of remote operations and distanced learning.
Visit MSU’s Together We Will site for university-wide COVID-19 related information.
MSU IT consistently formulates and updates checklists or various IT-related subjects and areas around campus to provide consistent and reliable user support. More information and resources are routinely developed.
Service Desk
The Service Desk experiences high levels of activity whenever students, faculty, and staff return to campus. MSU IT scales support during these times; however, you may experience longer wait and response times. Regarding network issues, some only appear under heavy user load despite robust testing of the technology, so they are monitored closely. Please contact the Service Desk for help with:
- Classroom technology (e.g., technology in rooms, computer labs, satellite offices)
- Online learning tools (e.g., D2L, MediaSpace, Zoom)
- Internet/Wi-Fi connectivity
- Student Information System (SIS)
- Business applications (e.g., EBS, Sentinel, CASHNet, Application Services Systems)
- Computer help (e.g., setup for email, firewalls)
- Password resets
Colleges & Units
Colleges and units should engage with their local IT support to check setups such as DHCP re-registration and Wi-Fi connections when people transition from remote to on-campus work.
Windows or Apple updates and patches may need to be installed and require time for rebooting, which could be disruptive for people whose machines have not been connected via VPN during remote work.
Anyone in need of additional support, or unclear who their local IT support person is, should contact the Service Desk.
Computer Labs, Classrooms & Residence Halls
MSU IT proactively checks technology equipment and connectivity in centrally managed classrooms, conference rooms, labs, and residence halls and recommends that local IT staff do the same for spaces managed by colleges and units.
Comprehensive health and connectivity tests are performed for the MSU network, telephone, and cable TV systems. Infrastructure teams are prepared to scale monitoring and support as much heavier usage loads are anticipated. In instances where there is exceptional demand, support service delays are possible, and outside vendors will be engaged as needed.
See our technology tips for hybrid meetings to ensure the best experience for everyone.
Fulfillment
Various other services, such as MSU Tech Store, ID Office, Field Services, or Workstation Support, can also experience unusually high demand. MSU IT plans to scale these services accordingly, but longer response times should be expected and factored into your planning.
