New eARM application now available

laptop and flying paper

eARM, a new online alternative to the submittal of Access Request Memorandums (ARMs), launched August 11, 2014. eARM is the new application for requesting security access for faculty, staff, and students online.

Improved efficiency

It was designed to address delays in routing, improve efficiency in requesting access, and support appropriate data transparency and security. This initial release encompasses 10 forms. These first forms were identified as some of the highest-volume paper forms currently requiring physical routing and manual signatures.

Current process still available

The current paper process will remain in place for all other forms at this time. In addition, the initial 10 forms will remain in their present paper form as well until December 2014 to ensure a smooth transition to the new process.

Access and help

You can click help at the top of the eARM home page for a list of FAQs as well as help and support information. If you have questions, please contact IT Services Support at (517) 884-3000.


eARM is an online form application used to request access to administrative and enterprise information systems. The new electronic forms are based on the paper ARM forms currently in use. eARM works with the Forms Tracking Utility (FTU) to automate approvals electronically. In addition, it works with a support application (CA Service Desk Manager) to create and track access/work requests.

These set of applications work together to provide an online system for requesting, routing, and tracking access requests. Systems such as EBS, Cognos BI, SIS, Advance Web, and CASHNet, with specific types of access to all or portions of these systems being covered by the released forms, will be supported by eARM.

Next steps

It is expected that additional enhancements to the tool and process will be ongoing, including additional access types, with additional input and feedback from campus. eARM aims to convert a paper process to an electronic one, in addition to increasing efficiencies by facilitating:

  • The selection and processing of multiple ARMs within a single request
  • The option to choose multiple end-users for which identical access is to be requested
  • Multiple approvers can approve a request concurrently.