You only have to look at fast food outlets to appreciate that expedited delivery doesn’t always translate to superior customer service. Just like many things in life, superior customer service does not simply depend on a single variable; it is a combination of number factors coming together: speed, agent’s skill set, customer communications, product quality, brand recognition, etc. Read Full Article →
For nearly 10 years I have worked at Michigan State University in a variety of capacities to create better learning experiences with technology. I currently work with MSU IT and the Hub for Innovation in Learning and Technology as an Instructional Designer.
For the past year, I have been working with several instructors on how to utilize technology to more directly relate to students in the classroom. Read Full Article →
Want to increase engagement in your class (and make sure students are also attending class)?
Listen to Episode 5 of the student-led MSU Tech Break podcast, “Student Engagement and Ways to Use Twitter.”
In the fifth Tech Break episode, education student Meghan Hurley talks with MSU Assistant Professor of Physics Vashti Sawtelle about technology in the classroom. Read Full Article →
In practice, data is more than the information that we put into our systems. Data hold people’s identities, the keys to unlocking research quagmires, and the ability to change the way we interact with the observable world. That is why we take data security seriously at MSU IT.
We understand deeply that the data we have must be protected from individuals with less altruistic incentives than those of the faculty, researchers, and students at MSU. Read Full Article →
MSU IT recently launched an Application Performance Monitoring service to MSU IT staff and departments.Application management & monitoring
Application Performance Management (APM) is a suite of software tools that can help staff view and diagnose the performance and availability of web-based applications. APM monitors end-to-end user actions, providing visibility into applications and supporting infrastructure. Read Full Article →
Cyber security is every Spartan’s responsibility. That is why MSU IT participates in National Cyber Security Awareness Month (NCSAM) to help keep the MSU community informed about simple ways everyone can stay safe online. Learn cyber security best practices and tips through MSU IT’s blog and Twitter account. These tips can help you understand the simple, proactive measures you can take to protect your digital identity. Read Full Article →
MSU course admins and editors now have access to the Insights Portal for more advanced analytics reporting on courses in MSU D2L (Brightspace).
The Insights Portal now enables educators to use MSU D2L course statistics and visualizations to track, measure, and monitor student progress and help improve learner engagement aiding in student success. Read Full Article →
The “Faculty Technology Use in Teaching Survey” was conducted by MSU IT during spring 2017. The results help MSU IT and campus stakeholders learn more about how faculty use instructional technology both inside and outside of the classroom.
It was emailed to approximately 3,100 faculty, and there were 373 respondents.
The top 5 MSU colleges to respond included:
- Social Science
- Agriculture & Natural Science
- Arts & Letters
- Natural Science
- Human Medicine
NOTE: Percentages were rounded down to full numbers in the following metrics. Read Full Article →
Listen to episode 4 of the student-led MSU Tech Break podcast, “Feedback Loops.”
In the fourth episode of MSU’s student-led Tech Break podcast, education student Meghan Hurley discusses the topic of feedback loops with Phil Deaton, who is an employee, instructor, and graduate student at MSU. Hurley and Deaton dialogue about their own personal experiences with feedback and cover its importance. Read Full Article →